Precision Repair for
AI Infrastructure
Southeast Asia's most capable hardware maintenance and repair partner for high-end GPU servers and AI computing equipment. Chip-level precision. Mission-critical reliability.
Full-Stack Support for Mission-Critical AI Systems
Vertex Services is a Singapore-incorporated specialist in the repair, maintenance, and operational support of high-end AI computing infrastructure. We operate a state-of-the-art end-to-end repair facility equipped with micron-level BGA rework stations, advanced diagnostic instruments, and dust-free soldering workstations.
Our dedicated repair centre is established in Johor Bahru, Malaysia — strategically positioned to serve the broader Southeast Asian market with rapid turnaround and uncompromising quality.
Chip-level expertise on NVIDIA and AMD high-end GPU platforms
Transparent SLAs, rigorous documentation, and clear accountability
3D imaging, BGA rework, OEM-level testing platforms, and AI-based diagnostics
Full-Stack Technical Service Loop
Centred on chip-level hardware repair, we build a complete technical closed loop — from hardware repair and software optimisation through to rigorous validation, intelligent O&M, and agile spare-parts supply.
GPU Core Component Repair
Chip-level repair of NVIDIA A1XX and H1XX series GPUs using BGA rework stations and logic analysers — resolving VRAM module faults, core power supply circuit damage, and PCIe interface anomalies with a success rate exceeding 85%. Module-level repair of cooling systems, PSUs, and NVMe SSDs with a <48-hour turnaround.
Whole-Machine Diagnosis & Restoration
Full-system fault analysis spanning 128 diagnostic metrics — from temperature sensor anomalies to sudden drops in computing performance. 3D imaging pinpoints latent defects such as cold solder joints and GPU socket oxidation. Post-repair compute output validated via OEM-level NVIDIA CUDA benchmarks.
Spare-Parts Supply Chain
Three-tier warehousing: regional hub stocking the full range of NVIDIA and AMD GPU chips; city-level warehouses enabling 2-hour intra-city dispatch of cooling modules, PSUs, and hard drives; on-site forward stocking at 1:1 redundancy for large data centre clients. All parts ATE-inspected with a 30-day warranty.
Software & Firmware Services
BIOS/UEFI optimisation (PCIe link, Above 4G Decoding, MIG and persistence mode settings), precision driver management for CUDA Toolkit and cuDNN compatibility, secure VBIOS firmware flashing and health checks, and DCGM monitoring deployment with real-time GPU metric alerting via Nsight diagnostics.
On-site Maintenance Services
Continuous monitoring of temperature, voltage, cooling efficiency, fan speed, and resource utilisation — detecting overload, heat dissipation risks, and voltage fluctuations before they cause downtime. Fault report and root-cause analysis issued within one working day, covering CPUs, memory, storage, PSU, and motherboards.
Extended Warranty & Value-Added
1–3 year extended warranty covering non-human factor failures at 5–8% of original equipment value per year, with no labour charges during the warranty period. Loaner GPU servers of the same model for repairs exceeding 24 hours. Full-lifecycle repair logs with quarterly Equipment Health Reports, and post-repair tuning to ≥98% of factory performance.
A Closed Loop of End-to-End Excellence
Six tightly integrated phases that take your hardware from failure to peak performance — and keep it there.
Hardware Repair
Chip-level BGA rework and module-level repair on NVIDIA A1XX and H1XX GPUs — VRAM, PCIe, power circuits, cooling, PSU, and NVMe SSD — with a fault recurrence rate below 0.8%.
Software Optimisation
BIOS/UEFI fine-tuning (PCIe link, Above 4G Decoding, MIG settings), precision driver and CUDA Toolkit deployment, and secure VBIOS firmware flashing aligned to OEM procedures.
System Hardening
OS-level GPU parameter configuration, driver compatibility verification across CUDA Toolkit and cuDNN, and firmware-level fault rectification to eliminate detection failures and abnormal power consumption.
Rigorous Validation
12-hour stress test under full load monitoring temperature, power, and compute output. OEM-level NVIDIA CUDA benchmarks confirm post-repair performance at ≥98% of factory standard, with a full test report issued.
Intelligent O&M
DCGM monitoring deployment for real-time metric alerting across temperature, voltage, fan speed, and resource utilisation. Quarterly Equipment Health Reports surface predictive fault risks before they cause downtime.
Agile Supply
Three-tier spare-parts network — regional hub, city warehouses, and on-site customer forward stocking at 1:1 redundancy — ensures intra-city delivery within 2 hours. All parts ATE-inspected with 30-day warranty.
Emergency Response Protocol
30-Minute Solution TargetChoose the Right Level of Support
From standard maintenance to dedicated on-site residency — we have a service tier for every scale of operation.
Ideal for operators with fewer than 100 servers or moderate response requirements.
- Initial Response≤4 Hours
- On-site Arrival≤24 Hours
- Repair Turnaround≤14 Days
- Spare Parts100% Assured
- Warranty30 Days
For large-scale operators (100+ servers) requiring permanent on-site engineering support.
- Initial Response≤2 Hours
- On-site Arrival≤10 Hours
- Repair Turnaround≤7 Days
- Spare Parts100% Assured
- Warranty60 Days
Premium dedicated service for mission-critical AI data centres and hyperscale operators.
- Initial Response≤30 Minutes
- On-site Arrival≤4 Hours
- Repair Turnaround≤5 Days
- Spare Parts100% Assured
- Warranty180 Days
Fault Response Standards
Serving All of Southeast Asia
Headquartered in Singapore, we provide hardware repair, remote diagnostics, and on-site O&M support to AI infrastructure operators across the entire Southeast Asian region.
Singapore
OperationalCentral coordination, customer service, remote diagnostics, and logistics for AI infrastructure operators across all of Southeast Asia.
Johor Bahru
Opening Q4 2026Full chip-level GPU repair and diagnostics facility. Physical repair hub serving Singapore, Malaysia, and the surrounding region.
Bangkok
Opening Q4 2026Full chip-level GPU repair and diagnostics facility. Regional hub serving Thailand and mainland Southeast Asia.
Precision Environment for High-End GPU Repair
Electronics Repair Zone
Anti-static workstations with ground resistance <0.5Ω. Full ESD protection and professional diagnostic equipment at every bench.
Dust-Free Soldering Zone
Independent air purification (≤1,000 particles/m³ at ≥0.5μm). Controlled at 23±1°C and 45±3% RH. BGA rework production lines for H-Series and A-Series GPU chips.
Inspection & Testing Zone
Self-developed GPU testing platforms. Supports simultaneous diagnosis of multiple server faults, plus continuous 72-hour stability testing.
Spare Parts Storage Zone
Intelligent high-bay shelving with WMS management system. Dedicated VRAM chip storage with constant-temperature and humidity-controlled cabinets.
Customer Service Centre
Dedicated reception, technical consultation rooms, and a remote diagnostic centre with video conferencing for real-time repair progress tracking.
Diagnostic Testing Lab
Clean-Room Testing Zone
Parts Warehouse
Build the Future of AI Infrastructure
We're assembling engineers and operators who take precision seriously. Join us as we grow across Southeast Asia.
Work hands-on with NVIDIA H-Series and A-Series GPU modules at chip level — some of the most advanced hardware in production.
Grow with us as we expand repair centres into Johor Bahru, Bangkok, and beyond — your career scales with the business.
Every repair you complete keeps critical AI infrastructure online. Mission-critical work with visible outcomes.
Senior GPU Maintenance Engineer
Lead chip-level diagnostics, BGA rework, and module repair on NVIDIA and AMD GPU platforms. Mentor junior engineers and own post-repair validation quality across production lines.
Apply for this role →Intermediate Maintenance Engineer
Perform hands-on hardware diagnostics and repair of GPU modules and server components. Handle VRAM replacement, PCIe fault resolution, and cooling system maintenance.
Apply for this role →Junior Maintenance Engineer
Support senior technicians in GPU hardware diagnostics, component replacement, and repair documentation. An ideal entry point for hands-on experience in AI infrastructure maintenance.
Apply for this role →Senior GPU Operation & Maintenance Engineer
Oversee real-time monitoring of GPU server deployments, manage fault escalation, and deliver on-site maintenance for data centre clients. Lead the O&M team and drive SLA compliance.
Apply for this role →Intermediate Operation & Maintenance Engineer
Monitor and maintain GPU server infrastructure at client sites. Perform routine inspections, generate fault reports, and coordinate spare-parts logistics for timely resolution.
Apply for this role →Junior Operation & Maintenance Engineer
Assist with on-site GPU server monitoring, routine inspections, and maintenance documentation. Gain practical experience supporting mission-critical AI infrastructure deployments.
Apply for this role →Admin Assistant
Support day-to-day operations including work order management, spare-parts coordination, scheduling, and client communication. Keep the repair workflow running smoothly behind the scenes.
Apply for this role →Don't see your role? Send your CV to yibo@vertexservice.ai — we read every application.
Ready to Protect Your AI Infrastructure?
Whether you need an emergency repair, a maintenance contract, or just an initial consultation — our team responds within 24 hours.
Singapore
Johor Bahru, Malaysia
enquiry@vertexservice.ai